Refund

- Insert the number and the order password that you find in all the re-capy e-mails we have sent you; follow the instructions to the return proceeding.
For all the informations concerning times and costs of the procedure go to the section Returns and Refunds.
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Your order n°

Which product do you want to replace or get refund?


Require size replacement (not available yet)

Require refund

How do you want to be refunded?

  • As soon as your package will have arrived in our warehouses, a coupon of the same requested refund's value.
    You'll be able to carry out your purchases on our website within 30 days.
  • Indicate the account coordinates on which you wish to receive the crediting.
    On average, since the reception of your package, 5/10 working days are necessary (improbably beyond 30 working days).

    N.B. In order to bring the refund to a successful conclusion, it is necessary that the account is the same from which the payment came from or that the holder of the current account corresponds to whom has carried out the order.
  • On average, since the reception of your package, 5/10 working days are necessary (improbably beyond 30 working days).

    N.B.The refund will only be carried out on the PayPal account from which the order was paid.

Withdrawal information

Done!


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